Do I need to create an account to buy?
No account is required. You can check out as a guest and receive your eSIM by email.
Frequently Asked Questions
Clear answers before you buy and activate your travel eSIM.
Category
Getting Started
Quick answers for first-time buyers and guest checkout.
Category
Device and Activation
Install, activate, and confirm compatibility.
Category
Coverage and Speed
What travelers want to know about network quality.
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Plans and Top-Ups
How to choose, extend, or replace your plan.
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Regional Plans
Multi-country plans for longer trips and border crossings.
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Usage and Top-Ups
How to check usage and extend a plan before it expires.
Category
Billing and Support
Payment, refunds, and help when something goes wrong.
Category
Compatibility
Make sure your phone is ready before you buy.
Category
Getting Started
Quick answers for first-time buyers and guest checkout.
When does my plan start?
Your plan starts on installation or on first network connection at destination, depending on the plan instructions.
How quickly will I receive my eSIM?
Most orders are delivered in about 30 seconds. In rare cases, it can take up to 30–45 minutes.
Category
Device and Activation
Install, activate, and confirm compatibility.
When should I install the eSIM?
Install on stable Wi-Fi before you travel. Read our setup guide for the full step-by-step flow.
How do I install the eSIM?
After checkout, scan the QR code or use the one-click install link in your confirmation.
When should I activate it?
Activate on arrival or just before you travel, depending on your plan instructions.
Category
Coverage and Speed
What travelers want to know about network quality.
Which network will I connect to?
Plans connect to the best available local or regional network for the destination.
Will I get fast data?
Most travelers get fast local or regional performance, with routes optimized for the destination.
Does it work in remote areas?
Coverage depends on the destination, but many plans work well outside major cities too.
Category
Plans and Top-Ups
How to choose, extend, or replace your plan.
Can I buy multiple eSIMs for family or work trips?
Yes. You can purchase separate eSIMs for each traveler or device.
Will I keep my normal number?
Yes. Akariq eSIM plans are data-only, so you can keep your primary SIM for calls and texts.
Category
Regional Plans
Multi-country plans for longer trips and border crossings.
Can I buy a regional plan?
Yes. We offer regional plans for 33 regions. Type the region in the home page search box, or check the regional section on the landing page .
Category
Usage and Top-Ups
How to check usage and extend a plan before it expires.
Can I top up later?
Yes. You will receive a link in the email to top up before the plan expires. If you miss that window, you can always buy a new eSIM plan.
How can I check my usage?
You will receive a link in the email to check approximate usage at any given point in time.
What happens if my plan expires?
Top up before expiry. If you miss the window, you can always buy a new eSIM plan.
Category
Billing and Support
Payment, refunds, and help when something goes wrong.
What payment methods are supported?
We support major payment methods including debit cards, credit cards, and other common checkout options.
How can I contact support?
Email support@akariq.com .
What if installation fails?
Contact support and we can help troubleshoot or reissue the eSIM when appropriate.
How do refunds work?
Refunds depend on activation state and order conditions. Support can review the order case by case.
Category
Compatibility
Make sure your phone is ready before you buy.
How can I check if my phone is compatible?
Please check your phone provider for eSIM activation before purchase. You can also review our compatibility page .
Do I need a physical SIM swap?
No. eSIM is fully digital, so there is no physical SIM card to replace.
Can I use eSIM and my normal SIM together?
Yes, many phones let you keep your primary SIM active for calls and texts.